Member Experience Specialist

EXOS; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Job summary

EXOS is seeking a Member Services Representative to join our team. You will assist and respond to customer issues and inquiries, promote club services to new members, and deliver exceptional service to members at the Pittsburgh site.

You will also drive membership engagement, provide personalized tours, and support retention programs. The role requires a dynamic, energetic personality and the ability to work flexible hours including evenings, weekends, and holidays.

Qualifications

• At least one year of experience in a customer service based role.
• Dynamic personality: enthusiastic, energetic, friendly & personable.
• Ability to multi-task and be goal-oriented and self-directed.
• Strong listening and interpersonal communication skills.

Responsibilities

• Assist and respond to customer issues and inquiries.
• Create awareness of the Center through community outreach and connectivity.
• Grow profit centers through promotion of club services to new and prospective members.
• Deliver an exceptional customer service experience for club members.
• Sustain and support membership retention through member engagement.
• Provide personalized site tours for potential members.
• Perform other tasks as assigned.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Professionalism

Flexibility

Job description

EXOS is seeking a Member Services Representative to join our team. You will assist and respond to customer issues and inquiries, promote club services to new members, and deliver exceptional service to members at the Pittsburgh site.

You will also drive membership engagement, provide personalized tours, and support retention programs. The role requires a dynamic, energetic personality and the ability to work flexible hours including evenings, weekends, and holidays.