Member Services Specialist & Tech Guide

Sam's Club; Charlottesville (VA); On-site; USD 24,796 - 37,195; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Education benefit programs (Live Well)

Job summary

Sam's Club in Charlottesville, VA is seeking a front‑end associate dedicated to delivering outstanding member service at the checkout and throughout the store. You will handle purchases, assist members with payments, returns and exchanges, and promote products and services to enhance the member experience.

Responsibilities include maintaining a safe, organized checkout area, guiding members on self‑service tech, and supporting store operations while upholding company policies and a high standard

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience with mobile retail applications is preferred.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

Skills

Retail experience including operating 

Working with mobile retail apps

Job description

Sam's Club in Charlottesville, VA is seeking a front‑end associate dedicated to delivering outstanding member service at the checkout and throughout the store. You will handle purchases, assist members with payments, returns and exchanges, and promote products and services to enhance the member experience.

Responsibilities include maintaining a safe, organized checkout area, guiding members on self‑service tech, and supporting store operations while upholding company policies and a high standard