Member Services Specialist: Front End & Tech Help

Sam's East, Inc.; Frederick (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Frederick, MD is seeking a front-end associate to provide member service, process purchases, and maintain the checkout area. You will assist with returns, exchanges, and self-checkout guidance, while upholding safety standards and protecting Sam's Club assets.

The role emphasizes friendly customer service, merchandise organization, and teamwork with store leadership to ensure a positive shopping experience for members.

Qualifications

• Must provide solid member service at the front end and support self-service options.
• Accurate cash handling and payment processing per policy.
• Maintain safety standards and assist with merchandise and checkout operations.

Responsibilities

• Provide member service at the front-end and assist with purchases.
• Resolve member issues and concerns promptly and professionally.
• Maintain checkout area, assist with returns, exchanges, and payments.
• Follow safety procedures and report unsafe conditions or incidents.
• Assist with training on processes and new technologies.

Skills

Member service

Cash handling

Customer service

Safety awareness

Teamwork

Tools

POS terminals

Mobile apps

Job description

Sam's Club in Frederick, MD is seeking a front-end associate to provide member service, process purchases, and maintain the checkout area. You will assist with returns, exchanges, and self-checkout guidance, while upholding safety standards and protecting Sam's Club assets.

The role emphasizes friendly customer service, merchandise organization, and teamwork with store leadership to ensure a positive shopping experience for members.