Member Experience Specialist

Sam's Club; Charlottesville (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) and life insurance

Paid time off

Employee discounts

Live Better U education

Job summary

Sam's Club in Charlottesville, VA is seeking team members to provide outstanding member service and operate checkout areas. You will assist with payments, returns, refunds, and exchanges, and guide members on self-service technology.

Responsibilities include maintaining safety, promoting products, locating merchandise, and resolving member issues. The role supports a friendly, efficient shopping experience and requires compliance with company policies.

Qualifications

• Retail experience working with front end equipment and customer interactions.
• Experience using mobile retail apps and scanning technology is a plus.
• Ability to assist customers with purchasing decisions and product locations.

Responsibilities

• Provide member service and resolve member issues.
• Maintain checkout area and process purchases.
• Assist with payments, returns, refunds, and exchanges per policy.
• Promote Sam's Club products and services to members.
• Provide guidance on self-service technology and new programs.

Skills

Retail experience

Front end equipment

Mobile retail apps

Job description

Sam's Club in Charlottesville, VA is seeking team members to provide outstanding member service and operate checkout areas. You will assist with payments, returns, refunds, and exchanges, and guide members on self-service technology.

Responsibilities include maintaining safety, promoting products, locating merchandise, and resolving member issues. The role supports a friendly, efficient shopping experience and requires compliance with company policies.