Member Services Specialist - Front End & Member Support

Sam's Club; Chesapeake (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Employee discounts

Job summary

Sam's Club in Chesapeake, VA is seeking a frontline associate to assist members at the checkout, manage payments, and support self-service technology. You will promote services, handle returns, and ensure a safe, organized shopping environment.

The role emphasizes customer service, adherence to policies, and teamwork with store leadership to meet daily objectives and provide a positive member experience.

Qualifications

• Retail experience including operating front end equipment (cash register).
• Experience with mobile retail applications is preferred.

Responsibilities

• Provide member service, maintain the checkout area and process purchases.
• Assist with payments, returns, refunds, and exchanges per policy.
• Support members with self-service technology and promote Sam's Club services.
• Maintain entrances and exits, verify memberships, and keep a safe environment.
• Assist with training frontline associates on processes and tools.

Skills

Retail experience

Cash register

Mobile apps

Job description

Sam's Club in Chesapeake, VA is seeking a frontline associate to assist members at the checkout, manage payments, and support self-service technology. You will promote services, handle returns, and ensure a safe, organized shopping environment.

The role emphasizes customer service, adherence to policies, and teamwork with store leadership to meet daily objectives and provide a positive member experience.