Member Experience Specialist

Sam's East, Inc.; Charlottesville (VA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase plans

Paid time off and parental leave

Disability and life insurance

Education benefits (Live Better U)

Job summary

Sam's Club in Charlottesville, VA is seeking a frontline associate to deliver member service, process purchases, and assist with payments and returns. You’ll promote products, guide members on self-checkout options, and help maintain a safe, well-organized checkout area.

You’ll also learn new technologies and support program rollouts as part of a team. The role emphasizes customer service, accuracy, and partnership with store leadership.

Qualifications

• Retail experience required to operate front-end equipment.
• Experience with mobile retail applications preferred.
• Ability to verify membership and assist customers.

Responsibilities

• Provide member service and process purchases.
• Operate front-end equipment and assist with payments, returns, refunds.
• Promote products and services and assist with self-service technology.
• Maintain checkout area and safety compliance.

Skills

Retail experience

Front-end equipment

Mobile retail apps

Tools

POS system

Job description

Sam's Club in Charlottesville, VA is seeking a frontline associate to deliver member service, process purchases, and assist with payments and returns. You’ll promote products, guide members on self-checkout options, and help maintain a safe, well-organized checkout area.

You’ll also learn new technologies and support program rollouts as part of a team. The role emphasizes customer service, accuracy, and partnership with store leadership.