Member Services Specialist - Judgement Free Gym Experience

Planet Fitness; Des Moines (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Vacation

Free Black Card

401(k) with match

Term Life Insurance

Flexible Spending Accounts

Employee discounts

Job summary

Planet Fitness in Des Moines, WA invites you to join our team as a Member Services Representative. You will deliver a high-quality, welcoming experience to members and guests in our Judgement Free Zone.

You'll greet people, assist with sign-ups and billing questions, answer calls, promote our CORE values, and keep the club clean and safe while supporting teammates and meeting sales goals. Training provided; both full-time and part-time options available.

Qualifications

• Experience in customer service.
• Strong communication and interpersonal skills.
• Ability to work in a team and manage multiple tasks.
• Willing to obtain CPR/AED certification (training provided).
• Basic computer proficiency for sign-ups and billing.

Responsibilities

• Greet members and guests; assist with questions at check-in.
• Promote the Judgement Free Zone by assisting members on the club floor.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones and assist callers with inquiries.
• Process membership sign-ups, updates, cancellations, and payments.
• Achieve sales goals and contribute to club targets.
• Maintain cleanliness and sanitation of equipment and facilities.
• Address maintenance and safety concerns promptly.

Skills

Customer service

Communication

Teamwork

CPR/AED training

Basic computer skills

Job description

Planet Fitness in Des Moines, WA invites you to join our team as a Member Services Representative. You will deliver a high-quality, welcoming experience to members and guests in our Judgement Free Zone.

You'll greet people, assist with sign-ups and billing questions, answer calls, promote our CORE values, and keep the club clean and safe while supporting teammates and meeting sales goals. Training provided; both full-time and part-time options available.