Member Experience Champion

Core Development & Management; Puyallup (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off (Vacation/Sick/Holiday)

Free Black Card Membership

401(k) with 3% Company Match

Life Insurance

Flexible Spending Accounts

Employee discounts

Job summary

Planet Fitness in Washington state is seeking a friendly Member Services Representative to welcome members, assist with sign-ups, answer questions, and promote our Judgement Free Zone. You will handle memberships, process payments, help maintain clean facilities, and support club operations.

Ideal candidates are 18+, ready for CPR/AED training, and comfortable working a flexible schedule including evenings and weekends. Join a welcoming team and help members achieve their fitness goals.

Qualifications

• Must be 18 years of age or older
• Willing to become CPR/AED certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions during check-in
• Promote the Judgement Free Zone by connecting with members on the club floor and supporting fitness journeys
• Resolve member concerns and escalate to the Club Manager as needed
• Answer phones in a friendly manner and assist callers with inquiries
• Perform membership sign-ups, information updates, cancellations, and transfers
• Achieve or exceed individual sales goals and contribute to club targets
• Make prospective member calls and tours to assess needs
• Execute retail transactions and drive sales goals
• Maintain cleanliness and sanitization of equipment and Recovery Zone amenities
• Ensure restrooms are clean, stocked, and clutter-free
• Walk club areas to address safety/policy issues and cleanliness concerns
• Address maintenance with facilities if needed
• Offer flexible scheduling with opportunities for full-time and part-time shifts

Skills

Customer service

Communication

Cash handling

Job description

Planet Fitness in Washington state is seeking a friendly Member Services Representative to welcome members, assist with sign-ups, answer questions, and promote our Judgement Free Zone. You will handle memberships, process payments, help maintain clean facilities, and support club operations.

Ideal candidates are 18+, ready for CPR/AED training, and comfortable working a flexible schedule including evenings and weekends. Join a welcoming team and help members achieve their fitness goals.