Member Services Specialist II — In-Branch Support

Mid-American-Credit-Union; Wichita (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Mid American Credit Union is seeking a Customer Service Representative to handle member servicing via computerized systems and video banking in a fast-paced environment.

You’ll verify information, gather details, and ensure accuracy while delivering friendly, confidential service. The role requires a HS diploma, 6 months to 2 years of related experience, and on-site presence in Wichita, KS.

Qualifications

• High School Diploma or GED required.
• Six months to two years of similar or related experience delivering service.
• Proficiency with multitasking and building relationships; confidentiality and discretion.
• Professional appearance, punctuality and courteous communication.

Responsibilities

• Performs member servicing using computerized systems for verification.
• Gathers information to complete transactions.
• Validate information and perform video banking functions.
• Demonstrate accuracy and attention to detail.
• Maintain a positive, friendly and professional attitude and appearance.
• Keep pace with changes in products and services.
• Complete annual BSA/AML compliance training.
• Complete trainings on updates to policies and procedures.

Skills

Multitasking

Relationship building

Communication

Listening skills

Discretion / confidentiality

Professional demeanor

Education

High School Diploma or GED

Job description

Mid American Credit Union is seeking a Customer Service Representative to handle member servicing via computerized systems and video banking in a fast-paced environment.

You’ll verify information, gather details, and ensure accuracy while delivering friendly, confidential service. The role requires a HS diploma, 6 months to 2 years of related experience, and on-site presence in Wichita, KS.