Member Services Specialist II

Mid-American-Credit-Union; Wichita (KS); On-site; USD 19,000 - 28,000; Full time

Job summary

Mid American Credit Union is seeking a customer service representative to assist members with account transactions and information. The role emphasizes accuracy, confidentiality, and a friendly, professional demeanor in a member-facing capacity.

Starting wage is $17/hour. This is not a remote or hybrid position, and the team works in a climate-controlled office environment. Training on BSA/AML compliance is required.

Qualifications

• Customer service experience with empathy and patience.
• Strong written and verbal communication skills.
• Ability to multitask while maintaining confidentiality.

Responsibilities

• Performs member servicing by using several computerized systems for member verification
• Gathers relevant information to complete transactions efficiently
• Assists members in managing their accounts and addressing their needs
• Demonstrate a high degree of accuracy and attention to detail
• Maintains a positive, confident, friendly and professional attitude and appearance
• Continually develops subject matter expertise, keeps pace with changes in products and services
• Completes and adheres to annual training regarding BSA/AML compliance
• Completes periodic training pertaining to updates in policies and procedures

Skills

Empathy and patience

Written and verbal communication

Multitasking

Confidentiality and discretion

Conflict anticipation and resolution

Good listening skills

Education

High School Diploma or GED

Job description

Mid American Credit Union is seeking a customer service representative to assist members with account transactions and information. The role emphasizes accuracy, confidentiality, and a friendly, professional demeanor in a member-facing capacity.

Starting wage is $17/hour. This is not a remote or hybrid position, and the team works in a climate-controlled office environment. Training on BSA/AML compliance is required.