Member Experience Specialist - In-Branch Banking

Multipli Federal Credit Union; Columbia Township (MO); On-site; USD 25,000 - 38,000; Full time

Job summary

Multipli Credit Union is seeking a Customer Service Representative in Columbia, MO to assist members via phone, video, email, chat, and online banking. You will explain services, respond to questions, and direct calls to the appropriate area, working on-site at 11 South Fairview.

The role requires 1–3 years of related experience and a high school diploma or GED. Strong communication, detail orientation, and accurate keyboarding are essential to success.

Qualifications

• 1–3 years of similar or related experience.
• High school education or GED required.
• Strong communication skills; attention to detail; good with numbers.
• Touch typing and accurate keyboard skills.

Responsibilities

• Assist members via telephone, email, video, chat and online banking; resolve problems within authority.
• Identify cross-sell opportunities and promote services to members.
• Perform department side duties as assigned.
• Maintain records and prepare required reports.
• Assist other departments as needed.
• Maintain member account information in the computer system.

Skills

Good communication

Interpersonal skills

Attention to detail

Touch typing

Education

High school diploma or GED

Job description

Multipli Credit Union is seeking a Customer Service Representative in Columbia, MO to assist members via phone, video, email, chat, and online banking. You will explain services, respond to questions, and direct calls to the appropriate area, working on-site at 11 South Fairview.

The role requires 1–3 years of related experience and a high school diploma or GED. Strong communication, detail orientation, and accurate keyboarding are essential to success.