Member Experience Specialist

Mid-American-Credit-Union; Wichita (KS); On-site; USD 22,000 - 25,000; Full time

Job summary

Mid American Credit Union is seeking a detail-oriented member service associate in Wichita, KS. The role focuses on assisting members with accounts, verifying information, and delivering courteous, accurate service in person and by phone.

Starting wage is $17/hour, with no remote or hybrid work. Candidates should be punctual, professional, and eager to learn about BSA/AML compliance and credit union products and services.

Qualifications

• Education requirement: High School Diploma or GED.
• Experience: 6 months to 2 years in customer service.
• Strong communication and listening skills.
• Discretion and confidentiality when interacting with members.

Responsibilities

• Performs member servicing by using several computerized systems for member verification
• Gathers relevant information to complete transactions efficiently
• Assists members in managing their accounts and addressing their needs
• Demonstrate a high degree of accuracy and attention to detail
• Maintains a positive, confident, friendly and professional attitude and appearance
• Continually develops subject matter expertise, keeps pace with changes in products and services
• Completes and adheres to annual training regarding BSA/AML compliance
• Completes periodic training pertaining to updates in policies and procedures

Skills

Multitasking

Relationship building

Confidentiality

Conflict resolution

Tactful communication

Active listening

Education

High School Diploma or GED

Job description

Mid American Credit Union is seeking a detail-oriented member service associate in Wichita, KS. The role focuses on assisting members with accounts, verifying information, and delivering courteous, accurate service in person and by phone.

Starting wage is $17/hour, with no remote or hybrid work. Candidates should be punctual, professional, and eager to learn about BSA/AML compliance and credit union products and services.