Member Services Specialist II

West Community Credit Union; Shiloh (IL); Hybrid; USD 42,000 - 62,000; Full time

Job summary

West Community Credit Union in Illinois seeks a Member Representative II in a Branch role to handle member services, account openings/closings, and loan processing. You will assist with bookkeeping, digital services, and cross-sell banking products while upholding privacy and security standards.

The role emphasizes attentive customer service, teamwork, and accurate cash handling, with opportunities to grow in a non-exempt, full-time setting at multiple branch locations.

Qualifications

• High school diploma is required.
• 1–3 years of experience at a full-service financial institution is preferred.
• Experience with consumer loans is preferred.

Responsibilities

• Open, close, and maintain member accounts.
• Process consumer loan applications, loan documents, and closings.
• Assist members with bookkeeping and digital service issues.
• Onboard members to self-service options.
• Provide excellent member service and maintain privacy of account information.
• Cross-sell deposit and loan products and support branch goals.
• Maintain cash balances and perform related clerical duties.

Skills

Customer service

Cash handling

Time management

Teamwork

Attention to detail

Education

High school diploma

Job description

West Community Credit Union in Illinois seeks a Member Representative II in a Branch role to handle member services, account openings/closings, and loan processing. You will assist with bookkeeping, digital services, and cross-sell banking products while upholding privacy and security standards.

The role emphasizes attentive customer service, teamwork, and accurate cash handling, with opportunities to grow in a non-exempt, full-time setting at multiple branch locations.