Member Services Specialist II - Growth & Community Impact

Golden 1 Credit Union; Modesto (CA); On-site; USD 40,000 - 52,000; Full time

Job summary

Golden 1 Credit Union in Modesto is seeking a Member Service Specialist II to provide trusted financial guidance and handle daily teller transactions. You will open deposits, assist members with accounts, and promote Golden 1 products and services with a service-first approach.

You'll build relationships with members, support branch operations, and participate in training to grow your career within a member-owned cooperative that values integrity, inclusion, and service to the community.

Qualifications

• HS diploma or GED required.
• 1+ years of cash handling or service-oriented experience.
• 6+ months as MSS I or teller at Golden 1 or another financial institution preferred.

Responsibilities

• Process and audit financial transactions while maintaining a cash drawer.
• Provide Golden 1 services to member, including checks, money orders, wire transfers and debit card issuance.
• Assess members' needs and promote Golden 1 products and services.
• Identify and report fraudulent activity to management per procedures.
• Support ATM and Teller Cash Dispenser operations.
• Assist MSS III and above with open/close responsibilities as needed.
• Maintain confidentiality of member information.
• Open deposits and specialty accounts (e.g., Roth IRA) and document financial needs.

Skills

Cash handling

Customer service

Financial transactions

Upselling

Education

High School Diploma or GED

Job description

Golden 1 Credit Union in Modesto is seeking a Member Service Specialist II to provide trusted financial guidance and handle daily teller transactions. You will open deposits, assist members with accounts, and promote Golden 1 products and services with a service-first approach.

You'll build relationships with members, support branch operations, and participate in training to grow your career within a member-owned cooperative that values integrity, inclusion, and service to the community.