Member Experience Specialist II

Golden-1-Credit-Union; Sacramento (CA); On-site; USD 26,000 - 34,000; Full time

Job summary

Golden 1 Credit Union is a member-owned, not-for-profit cooperative serving the community with a focus on financial inclusion in California. This role supports branch operations at the Southgate Branch, handling a variety of transactions and delivering trusted guidance.

The Member Service Specialist II role emphasizes accuracy in cash handling, customer service excellence, and ongoing training to advance within the branch network. Join a team dedicated to people helping people in our community.

Qualifications

• HS diploma or GED required.
• 1+ years of prior experience in a cash handling service oriented role.
• 6+ months as a Member Service Specialist I or teller at Golden 1 or another financial institution preferred.

Responsibilities

• Process and audit deposits, withdrawals, transfers, payments and general ledger entries.
• Provide Golden 1 services to members including cashier’s checks, money orders, wire transfers and debit-related transactions.
• Assess member needs and identify opportunities to help with Golden 1 products or services.
• Identify and report fraudulent activity to management and Financial Investigations to prevent loss.
• Maintain confidentiality of all member and credit union information.

Education

High School Diploma or GED

Job description

Golden 1 Credit Union is a member-owned, not-for-profit cooperative serving the community with a focus on financial inclusion in California. This role supports branch operations at the Southgate Branch, handling a variety of transactions and delivering trusted guidance.

The Member Service Specialist II role emphasizes accuracy in cash handling, customer service excellence, and ongoing training to advance within the branch network. Join a team dedicated to people helping people in our community.