Member Service & Financial Guidance Specialist II

Golden 1 Credit Union; Sacramento (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Golden 1 Credit Union, a member-owned, not-for-profit cooperative, is seeking a Member Service Specialist II at the North Natomas Branch in California. The role focuses on processing transactions, offering financial guidance, and maintaining accuracy in cash handling.

You will support deposits, withdrawals, transfers, and service-related tasks while upholding Golden 1 policies. Expect professional development and opportunities for advancement as part of a values-driven team.

Qualifications

• High school diploma or GED required.
• 1+ year cash-handling experience required.
• 6+ months as MSS I or teller preferred.

Responsibilities

• Process and audit financial transactions including deposits, withdrawals, transfers, payments and general ledger entries with a cash drawer.
• Provide Golden 1 services to members including cashier’s checks, money orders, savings bonds, wire transfers and debit card issuance.
• Assess members' needs while processing transactions.
• Identify opportunities to help members with Golden 1 products or services and document in EnAct.

Skills

Cash handling

Customer service

Financial guidance

Detail oriented

Education

High School Diploma

Tools

EnAct system

ECM

ATM operations

Job description

Golden 1 Credit Union, a member-owned, not-for-profit cooperative, is seeking a Member Service Specialist II at the North Natomas Branch in California. The role focuses on processing transactions, offering financial guidance, and maintaining accuracy in cash handling.

You will support deposits, withdrawals, transfers, and service-related tasks while upholding Golden 1 policies. Expect professional development and opportunities for advancement as part of a values-driven team.