Member Service Specialist II — Grow Your Branch Impact

Golden 1 Credit Union

Hanford (CA)

On-site

USD 24,000 - 35,000

Full time

6 days ago

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Job summary

Golden 1 Credit Union in Hanford, CA is hiring a Member Service Specialist II to handle daily branch transactions and deliver trusted financial guidance to members. You will maintain a cash drawer, process deposits and withdrawals, and support a friendly, service‑driven environment.

The role emphasizes upselling core Golden 1 products, ensuring compliance with state and federal laws, and mentoring MSSIs. If you value growth, community impact, and professional development, this position offers a

Qualifications

H.S. Diploma or GED required.
1+ years of prior experience in a cash handling service-oriented role required.
6+ months as a MSS I or teller role at Golden 1 or another financial institution preferred.

Responsibilities

Process deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
Provide Golden 1 services to members including cashier’s checks, money orders, savings bonds, wire transfers and transactions.
Assess member needs while processing transactions.
Identify opportunities to offer Golden 1 products or services and document in EnAct system.
Identify and report fraudulent activity to management and Financial Investigations dept., per current procedures to prevent losses.
Assist in ATM and Teller Cash Dispenser operations and related duties as needed.
Support MSS III and above with opening/closing responsibilities as needed.