Member Service Specialist II — Career Growth & Impact

Golden 1 Credit Union; Stockton (CA); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

Golden 1 Credit Union is seeking a Member Service Specialist II to join the Stockton Branch. The role emphasizes accurate cash handling, customer engagement, and a consultative approach to meeting member financial needs.

You will process transactions, open accounts, and support senior staff while maintaining security and compliance. This non-exempt position reports to the Associate Branch Manager and offers a path for growth within a member-owned credit union.

Qualifications

• H.S. Diploma or GED required.
• 1+ years year of prior experience in a cash handling service oriented role required.
• 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.

Responsabilités

• Process and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
• Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
• Mentors and advises MSSIs.
• Enroll members in the different channels that Golden 1 uses: online, mobile, etc.

Connaissances

Cash handling

Customer service

Formation

H.S. Diploma or GED

Outils

EnAct system

ECM

Description du poste

Golden 1 Credit Union is seeking a Member Service Specialist II to join the Stockton Branch. The role emphasizes accurate cash handling, customer engagement, and a consultative approach to meeting member financial needs.

You will process transactions, open accounts, and support senior staff while maintaining security and compliance. This non-exempt position reports to the Associate Branch Manager and offers a path for growth within a member-owned credit union.