Member Services Specialist I - Transactions & Growth

HawaiiUSA FCU; Hawaii; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

11 Paid Holidays

401(k) with employer contribution

Volunteer time off

Tuition reimbursement

Job summary

HawaiiUSA Federal Credit Union in Honolulu, HI is seeking a Member Service Representative I at the Kahala Branch. You will engage with members, process transactions, balance daily activity, and refer product questions to specialists.

The role emphasizes customer service, accuracy, and growth goals; there are opportunities to promote online and digital solutions, support community events, and advance within the branch.

Qualifications

• High School diploma or GED required.
• One year of customer service experience preferred.

Responsibilities

• Process member transactions efficiently and accurately in accordance with established policies and procedures.
• Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns.
• Proactively engage with members to understand their financial and banking needs.
• Utilize sales techniques to develop existing Member relationships, often while processing transactions.
• Understand the role in sales growth, and meet branch-assigned and individual goals.
• Generate cross sales referrals by actively promoting products and services provided by internal and external partners.
• Recommend alternative channels such as online, mobile, and digital solutions.
• Assist the branch with daily operational tasks.
• Seek opportunities to promote the organization and engage in the communities we serve.

Skills

Customer service

Education

High School diploma or GED

Job description

HawaiiUSA Federal Credit Union in Honolulu, HI is seeking a Member Service Representative I at the Kahala Branch. You will engage with members, process transactions, balance daily activity, and refer product questions to specialists.

The role emphasizes customer service, accuracy, and growth goals; there are opportunities to promote online and digital solutions, support community events, and advance within the branch.