Member Experience Specialist

Gather Federal Credit Union; Kilauea (HI); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Paid Holidays

Birthday Time Off

On Demand Flexible Pay Checks

-$1,000 Employee Referral Incentive

Medical, Vision, Drug, and Dental

401(K) Retirement Plan and Defined…

Paid Time Off

Weekends Off

Educational Reimbursement

Flexible Spending Plan and Options

Life & Long-Term Disability Insurance

Employee Loan Discount

Gym Wellness Reimbursement

Job summary

Gather Federal Credit Union in Hawaii seeks a Member Experience Representative to assist and service members with professionalism as a front-line public relations contact. You will prepare and maintain member account information and handle transactions over the counter, drive-up, by phone, and by mail.

Essential duties include cash handling, daily balancing, and promoting additional credit union services. Must pass background checks and a pre-employment drug test, with ongoing commitment to

Qualifications

• Associate’s degree or high school diploma with 6 months teller or cashiering experience.
• Must pass background checks and pre-employment drug test.
• Able to balance cash drawer daily and maintain accuracy.

Responsibilities

• Receive checks and cash for deposits and postings; verify amounts.
• Balance cash drawer daily and prepare daily deposits.
• Promote other credit union services (IRAs, certificates, loans).
• Process membership applications and open new accounts per policy.
• Process ATM/check card orders and card fraud disputes.

Skills

Customer service

Interpersonal skills

Attention to detail

Education

Associate’s degree

High School diploma + 6 months teller experience

Job description

Gather Federal Credit Union in Hawaii seeks a Member Experience Representative to assist and service members with professionalism as a front-line public relations contact. You will prepare and maintain member account information and handle transactions over the counter, drive-up, by phone, and by mail.

Essential duties include cash handling, daily balancing, and promoting additional credit union services. Must pass background checks and a pre-employment drug test, with ongoing commitment to