Member Experience & Banking Services Specialist

Aloha-Pacific-Federal-Credit-Union; Honolulu (HI); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Hiring bonus

Job summary

Aloha-Pacific-Federal-Credit-Union is seeking a Member Relations Specialist in Honolulu to deliver top-notch member service, assist with new accounts and loans, and cross-sell products. You will handle teller transactions and branch operations while supporting monthly sales and service goals.

The role emphasizes professionalism, integrity, and a positive attitude, with a focus on quality service and strong work ethic in a branch environment.

Qualifications

• High School Diploma required.
• Two years related experience and/or training.
• Six months underwriting experience required.
• Ability to analyze credit reports and understand underwriting basics.
• Familiarity with word processing and spreadsheet programs.

Responsibilities

• Provide members with the highest level of service.
• Assist with new accounts and loan processing.
• Cross-sell products and services.
• Complete teller transactions and branch operational tasks.
• Assist in planning and executing daily, weekly, and monthly branch activities to meet goals.

Skills

Underwriting

Credit report analysis

Word processing

Spreadsheets

Education

High School Diploma

Two years related experience

Six months underwriting experience

NMLS readiness within 6 months

Job description

Aloha-Pacific-Federal-Credit-Union is seeking a Member Relations Specialist in Honolulu to deliver top-notch member service, assist with new accounts and loans, and cross-sell products. You will handle teller transactions and branch operations while supporting monthly sales and service goals.

The role emphasizes professionalism, integrity, and a positive attitude, with a focus on quality service and strong work ethic in a branch environment.