Branch Services Specialist: Member Experience

University of Hawaii Federal Credit Union; Honolulu (HI); On-site; USD 35,000 - 41,000; Full time

Job summary

The University of Hawaii Federal Credit Union in Honolulu, HI is seeking a Branch Services Representative to serve members by processing transactions, balancing cash, and cross-selling credit union products.

This non-exempt, full-time role at the McCully Branch requires a high school diploma, 1–2 years of cash handling or customer service, and basic MS Office skills. Excellent communication and a valid driver’s license are preferred.

Qualifications

• High school diploma or GED is required.
• 1–2 years cash handling and/or customer service experience.
• Basic MS Office knowledge desired.

Responsibilities

• Accurately and efficiently processes transactions.
• Accurately and efficiently performs service requests.
• Completes and files regulatory reports as required.
• Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing.
• Processes check deposits through Check 21 solution.
• Cross-sells products and services to members.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Mathematical skills

Verbal communication

Written communication

Driver's license

Education

High school diploma or GED

Tools

MS Office

Job description

The University of Hawaii Federal Credit Union in Honolulu, HI is seeking a Branch Services Representative to serve members by processing transactions, balancing cash, and cross-selling credit union products.

This non-exempt, full-time role at the McCully Branch requires a high school diploma, 1–2 years of cash handling or customer service, and basic MS Office skills. Excellent communication and a valid driver’s license are preferred.