Member Experience & Sales Specialist II

HawaiiUSA FCU; Kahului (HI); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with employer contribution

Job summary

HawaiiUSA Federal Credit Union in Hawaii is seeking a Member Service Representative II to deliver outstanding member experiences, process transactions, and balance daily activities. This role blends operational duties with proactive sales to grow member relationships.

The MSR II will handle deposits, loans, and new memberships while promoting digital channels and community involvement. Strong communication, organization, and compliance with policy are essential.

Qualifications

• High School Diploma or GED required.
• 1-3 years of previous related experience.
• Notary Public (or willing to obtain within the first 12 months of employment)

Responsibilities

• Promote the credit union values and represent the organization professionally.
• Process member transactions accurately and efficiently.
• Develop member relationships through need-based assessments and proactive sales.
• Open accounts and process loan requests as needed.
• Assist with daily branch operations and respond to member inquiries.

Skills

Effective written and verbal comms

Organizational skills

Team collaboration

Education

High School Diploma or GED

Job description

HawaiiUSA Federal Credit Union in Hawaii is seeking a Member Service Representative II to deliver outstanding member experiences, process transactions, and balance daily activities. This role blends operational duties with proactive sales to grow member relationships.

The MSR II will handle deposits, loans, and new memberships while promoting digital channels and community involvement. Strong communication, organization, and compliance with policy are essential.