Member Experience Specialist

Hawaii State Federal Credit Union; Mililani Town (HI); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Competitive compensation

Full medical and dental coverage

Paid time off (13 holidays + Community

401(k) with employer match

Transportation subsidy

Wellness programs

Tuition assistance

Job summary

Hawaii State Federal Credit Union is hiring a Member Associate to greet members, process transactions, and provide account assistance while guiding customers through online and mobile banking tools. You will help members navigate digital payments, self-service options, and related services with a friendly, solution-focused approach.

The role emphasizes relationship-building, accuracy, and strong customer service in a team environment, with opportunities for advancement within the branches and

Qualifications

• Professional appearance and demeanor
• Good math and touch-typing skills
• Good verbal and written communication skills
• Ability to operate related computer applications and equipment

Responsibilities

• Create exceptional member experiences with friendly, efficient service in every interaction.
• Educate members on digital banking capabilities (online and mobile banking, digital payments, self-service).
• Build relationships by understanding member needs and providing thoughtful solutions.
• Process transactions accurately with strong operational, security, and cash handling standards.
• Identify opportunities to introduce products and services that improve convenience and financial well-being.
• Support branch goals through collaboration in a high-performing team.

Skills

Customer service

Math

Touch typing

Verbal communication

Written communication

Computer applications

Job description

Hawaii State Federal Credit Union is hiring a Member Associate to greet members, process transactions, and provide account assistance while guiding customers through online and mobile banking tools. You will help members navigate digital payments, self-service options, and related services with a friendly, solution-focused approach.

The role emphasizes relationship-building, accuracy, and strong customer service in a team environment, with opportunities for advancement within the branches and