Member Service Associate I – Growth & Community Banking

HawaiiUSA FCU; Kaneohe (HI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Tuition reimbursement

Employee discount

Volunteer time off

Job summary

HawaiiUSA Federal Credit Union in Kaneohe, HI is seeking a diligent Member Service Representative I to handle member transactions, answer questions, and promote core banking products. You will balance daily transactions and support branch operations while delivering exceptional service.

The role emphasizes cross-selling, relationship building, and community involvement, with opportunities for growth within the branch network.

Qualifications

• High School diploma or GED required.
• One year of customer service experience preferred.

Responsibilities

• Process member transactions accurately in line with policies.
• Be knowledgeable about HawaiiUSA products and services to assist members.
• Proactively engage with members to understand their financial needs.
• Use sales techniques to develop member relationships and cross-sell products.
• Promote products/services and refer referrals to partners as needed.
• Assist with daily branch operations and maintain accurate records.
• Promote the organization and participate in community events.
• Ensure compliance with BSA and branch policies.

Skills

Customer service

Sales

Education

High School diploma or GED

Job description

HawaiiUSA Federal Credit Union in Kaneohe, HI is seeking a diligent Member Service Representative I to handle member transactions, answer questions, and promote core banking products. You will balance daily transactions and support branch operations while delivering exceptional service.

The role emphasizes cross-selling, relationship building, and community involvement, with opportunities for growth within the branch network.