Member Services Specialist I - On-Site Support

Tva Credit Union; Knoxville (TN); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

PTO leave

401k with employer match

Life insurance

Long-Term Disability

Bonus potential

Paid holidays

Paid training

Job summary

Knoxville TVA Employees Credit Union is seeking a service-minded individual for an on-site Contact Center role in Knoxville, TN. Schedule: 10:15am - 7:00pm; Three Saturdays per quarter 8:15am - 12:30pm.

The position offers employer-paid medical and dental insurance, a 401(k) plan with employer match, PTO, and opportunities for training and advancement. You will assist members by phone, chat, or online banking and cross-sell Credit Union products.

Qualifications

• Education/Experience: High school diploma or GED; One year Contact Center experience, required.
• Knowledge of Member Services operations and procedures.
• Basic understanding of Credit Union operations.

Responsibilities

• Process member requests received by telephone, chat, fax or through online banking independently.
• Complete all research requests submitted by Contact Center employees.
• Cross-sell Credit Union products and services at every opportunity.
• Process mobile deposit registrations on a daily basis.
• Answer questions and solve problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party.
• Keep members informed of Credit Union services and policies, including types of accounts, rates, direct deposit options and related services.
• Perform file maintenance and account changes as needed.
• Check documents and entries for completeness and accuracy.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Knoxville TVA Employees Credit Union is seeking a service-minded individual for an on-site Contact Center role in Knoxville, TN. Schedule: 10:15am - 7:00pm; Three Saturdays per quarter 8:15am - 12:30pm.

The position offers employer-paid medical and dental insurance, a 401(k) plan with employer match, PTO, and opportunities for training and advancement. You will assist members by phone, chat, or online banking and cross-sell Credit Union products.