Member Growth & Engagement Specialist

Tva Credit Union; Knoxville (TN); Hybrid; USD 24,797,000 - 27,552,000; Full time

Benefits offered by this job

Employer-paid health insurance

Employer-paid dental insurance

Employer-matched 401k

PTO (paid time off)

Paid holidays

Bonus potential

Career development opportunities

Job summary

Knoxville TVA Employees Credit Union is seeking a service-minded professional to join our team in Knoxville, TN. This is a full-time position with opportunities to help Members grow financially and to provide high-quality service.

We offer employer-paid medical and dental insurance, a 401(k) with employer match, PTO, paid holidays, and ongoing professional development. A strong focus on People Helping People guides our culture and daily work.

Qualifications

• High school diploma or GED required.
• Lending and cross-selling experience required.
• Related experience and/or training.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities (EOE)

Responsibilities

• Initiate and maintain contact with current and potential members via telephone, letters, emails and direct mail; present and explain products and services.
• Respond to members’ needs in a timely manner, including calls and emails.
• Analyze and report successful business development methods to the manager.
• Make sound credit decisions within loan policies to maintain portfolio delinquency at acceptable levels.
• Promote all products and services by cross-selling to meet members’ needs.
• Maintain accuracy when entering transactions and review policies annually.
• Represent the Credit Union professionally and maintain regular attendance.
• All other duties as assigned.

Skills

Lending experience

Cross-selling

Education

High School Diploma or GED

Job description

Knoxville TVA Employees Credit Union is seeking a service-minded professional to join our team in Knoxville, TN. This is a full-time position with opportunities to help Members grow financially and to provide high-quality service.

We offer employer-paid medical and dental insurance, a 401(k) with employer match, PTO, paid holidays, and ongoing professional development. A strong focus on People Helping People guides our culture and daily work.