Member Correspondence Specialist I

Tva Credit Union; Knoxville (TN); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

PTO leave

401k with employer match

Life insurance

Long-Term Disability

Bonus potential

Paid holidays

Paid training

Job summary

Knoxville TVA Employees Credit Union is seeking a service-minded individual for an on-site Contact Center role in Knoxville, TN. Schedule: 10:15am - 7:00pm; Three Saturdays per quarter 8:15am - 12:30pm.

The position offers employer-paid medical and dental insurance, a 401(k) plan with employer match, PTO, and opportunities for training and advancement. You will assist members by phone, chat, or online banking and cross-sell Credit Union products.

Qualifications

• Education/Experience: High school diploma or GED; One year Contact Center experience, required.
• Knowledge of Member Services operations and procedures.
• Basic understanding of Credit Union operations.

Responsibilities

• Process member requests received by telephone, chat, fax or through online banking independently.
• Complete all research requests submitted by Contact Center employees.
• Cross-sell Credit Union products and services at every opportunity.
• Process mobile deposit registrations on a daily basis.
• Answer questions and solve problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party.
• Keep members informed of Credit Union services and policies, including types of accounts, rates, direct deposit options and related services.
• Perform file maintenance and account changes as needed.
• Check documents and entries for completeness and accuracy.

Skills

Customer service

Communication

Teamwork

Education

High School Diploma or GED

Job description

Centerpoint Building
Knoxville, TN 37932, USA

Description

This is an on-site position.

Schedule: 10:15am - 7:00pm; Three Saturdays per Quarter 8:15am - 12:30pm.

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 288,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $19.25 - $21.25, depending on work experience

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES

• Process member requests received by telephone, chat, fax or through online banking independently.
• Complete all research requests submitted by Contact Center employees.
• Cross-sell Credit Union products and services at every opportunity.
• Process mobile deposit registrations on a daily basis.
• Answer questions and solve problems for members by listening, collecting data, securing answers, and reporting results to the inquiring party.
• Keep members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, direct deposit options and other related services.
• Perform file maintenance and account changes as needed.
• Check all documents and computer entries for completeness and accuracy.
• Sort and prioritize job duties for necessity of expediting process.
• Review all relevant policies and procedures on an annual basis.
• Exhibit patience, courtesy and tact at all times when providing service or assistance to members, and co-workers.
• Keep Contact Center Manager or Assistant Manager informed of actual or potential problems.
• Balance daily transactions. Investigate and resolve out-of-balance situations.
• Assist other team members to promote center activities and job knowledge. Work as a team member to improve overall performance.
• Follow all Credit Union policies, procedures, and regulations.
• Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance).
• Maintain regular and predictable attendance.
• Work cooperatively with others.
• All other duties as assigned.

QUALIFICATIONS

Education/Experience – High school diploma or general education degree (GED); One year Contact Center experience, required.

Qualifications and Requirements – Individual must possess the knowledge, skills and ability required to execute the essential functions in a satisfactory manner. Knowledge of Member Services operations and procedures. Basic understanding of Credit Union operations.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.