Member Services Specialist I

Cedar-Point-Federal-Credit-Union; Charlotte Hall (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Cedar Point Federal Credit Union is seeking a versatile Member Service Associate who can operate across New Accounts, Lending, Reception, and Teller areas, delivering friendly, accurate service to members.

The role involves processing deposits, withdrawals, loan payments, and other transactions by phone, mail, or in person, while maintaining ATM operations and supporting digital banking tasks for members.

Qualifications

• Broad knowledge of credit union services and policies.
• Strong customer service and communication skills.
• Experience with cash handling and teller operations.

Responsibilities

• Assist members with accounts, deposits, loans, and teller transactions.
• Process CTRs and SARs per security guidelines.
• Balance cash drawers and reconcile discrepancies.
• Provide digital banking assistance to members.

Skills

Customer service

Cash handling

Digital banking support

Financial transactions

Communication

Education

High school diploma

Some college

Tools

Banking software

Job description

Cedar Point Federal Credit Union is seeking a versatile Member Service Associate who can operate across New Accounts, Lending, Reception, and Teller areas, delivering friendly, accurate service to members.

The role involves processing deposits, withdrawals, loan payments, and other transactions by phone, mail, or in person, while maintaining ATM operations and supporting digital banking tasks for members.