Member Services Specialist — Gym Concierge & Sales

Core Development & Management; Worcester (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation, Sick Time, and Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% Company Match

Term Life Insurance

Healthcare and Dependent Care Flexible Spending Accounts

Employee perks and discounts

Job summary

Core Development & Management is seeking a Member Services Representative in Worcester, Massachusetts, to provide exceptional customer service to Planet Fitness members. Responsibilities include greeting members, resolving concerns, and performing membership-related functions.

Qualifications include being at least 18 years old and willing to get CPR/AED certification. The position offers flexible scheduling for full-time and part-time shifts, along with benefits like medical insurance and a 401(k) plan.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club.
• Help promote the Judgement Free Zone and connect with members.
• Perform membership-related functions such as sign-ups and cancellations.
• Achieve or exceed individual sales goals.
• Regularly clean and sanitize equipment and facilities.

Skills

Customer service

Communication

Sales

Problem-solving

Job description

Core Development & Management is seeking a Member Services Representative in Worcester, Massachusetts, to provide exceptional customer service to Planet Fitness members. Responsibilities include greeting members, resolving concerns, and performing membership-related functions.

Qualifications include being at least 18 years old and willing to get CPR/AED certification. The position offers flexible scheduling for full-time and part-time shifts, along with benefits like medical insurance and a 401(k) plan.