Member Services Specialist — Gym Concierge & Sales

Core Development & Management; Norwood (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation, Sick Time, and Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% Company Match

Term Life Insurance

Healthcare and Dependent Care Flexible Spending Accounts

Employee perks and discounts

Job summary

Core Development & Management is seeking a Member Services Representative in Norwood, Massachusetts, to provide a superior level of customer service to Planet Fitness members and guests. This role involves greeting members, promoting a judgement-free environment, and resolving member concerns.

Ideal candidates will be 18 or older, possess basic computer skills, and be willing to obtain CPR/AED certification. Benefits include medical insurance, paid time off, and a 401(k) with company match.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided).
• Basic computer proficiency.

Responsibilities

• Provide exceptional customer service to members and guests.
• Promote a judgement-free environment and assist members.
• Resolve member concerns and escalate when necessary.
• Execute retail transactions accurately and drive sales.
• Perform regular cleaning and maintenance of club facilities.

Skills

Customer service excellence

Communication skills

Sales acumen

Basic computer proficiency

Job description

Core Development & Management is seeking a Member Services Representative in Norwood, Massachusetts, to provide a superior level of customer service to Planet Fitness members and guests. This role involves greeting members, promoting a judgement-free environment, and resolving member concerns.

Ideal candidates will be 18 or older, possess basic computer skills, and be willing to obtain CPR/AED certification. Benefits include medical insurance, paid time off, and a 401(k) with company match.