Member Services Specialist — Gym Concierge & Sales

Core Development & Management; Shrewsbury (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation, Sick Time, and Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3% Company Match

Term Life Insurance

Employee perks and discounts

Job summary

Core Development & Management is seeking a Member Services Representative in Shrewsbury, MA, to provide exceptional customer service to Planet Fitness members and guests. You'll greet members, resolve concerns, answer inquiries, and perform membership-related functions.

The ideal candidate must be 18 years or older, willing to obtain CPR/AED certification, and have basic computer skills. Benefits include medical, dental, vision insurance, and more.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided).
• Basic computer proficiency.

Responsibilities

• Greet members/guests as they enter and exit the club and assist them.
• Help promote the Judgement Free Zone by connecting with members.
• Resolve member concerns and escalate to the Club Manager when needed.
• Answer phones in a friendly manner and assist callers.
• Perform membership-related functions and achieve sales goals.
• Perform cleaning and sanitising of exercise equipment and facilities.

Job description

Core Development & Management is seeking a Member Services Representative in Shrewsbury, MA, to provide exceptional customer service to Planet Fitness members and guests. You'll greet members, resolve concerns, answer inquiries, and perform membership-related functions.

The ideal candidate must be 18 years or older, willing to obtain CPR/AED certification, and have basic computer skills. Benefits include medical, dental, vision insurance, and more.