Member Services Specialist — Gym Concierge & Sales

Core Development & Management; Methuen (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation, Sick Time, and Holiday Pay

401(k) Retirement Savings Plan – 3% Company Match

Employee perks and discounts

Job summary

Core Development & Management is seeking a Member Services Representative in Methuen, Massachusetts. You will deliver excellent customer service to Planet Fitness members, addressing inquiries and ensuring a welcoming atmosphere. Responsibilities include supporting members, managing memberships, and maintaining club cleanliness. The role offers opportunities for flexible full-time and part-time schedules. Benefits include medical, dental, and free gym membership.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided).
• Ability to lift up to 75 pounds.

Responsibilities

• Provide superior customer service to members, guests, and prospective members.
• Assist members with inquiries and resolve concerns.
• Perform membership sign-ups, updates, and cancellations.
• Achieve individual sales goals.
• Maintain cleanliness of the club equipment and facilities.

Skills

Customer service skills

Communication

Sales

Basic computer proficiency

Education

High school diploma or equivalent

Job description

Core Development & Management is seeking a Member Services Representative in Methuen, Massachusetts. You will deliver excellent customer service to Planet Fitness members, addressing inquiries and ensuring a welcoming atmosphere. Responsibilities include supporting members, managing memberships, and maintaining club cleanliness. The role offers opportunities for flexible full-time and part-time schedules. Benefits include medical, dental, and free gym membership.