Member Experience Specialist — Front End & Tech Help

Sam's East, Inc.; Roanoke (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Job summary

Sam's East, Inc. in Roanoke, VA is seeking a Member Frontline Services associate to deliver exceptional member service at the front end. You will process purchases, assist with payments and returns, promote Sam's Club products, and guide members on self-service technology.

Responsibilities include resolving member issues, stocking and organizing merchandise, following safety procedures, and upholding company policies. Competitive hourly pay with benefits and growth opportunities.

Qualifications

• Retail experience including operating front end equipment (for example, cash register)
• Working with mobile retail applications

Responsibilities

• Provides member service and maintains the checkout area.
• Processes member purchases and assists with payments, returns, refunds, and exchanges according to policies.
• Promotes Sam's Club products and services and guides members on self-service technology.
• Resolves member issues and concerns and identifies member needs to assist purchasing decisions.
• Maintains safety and security, conducts safety sweeps, and reports unsafe situations.

Job description

Sam's East, Inc. in Roanoke, VA is seeking a Member Frontline Services associate to deliver exceptional member service at the front end. You will process purchases, assist with payments and returns, promote Sam's Club products, and guide members on self-service technology.

Responsibilities include resolving member issues, stocking and organizing merchandise, following safety procedures, and upholding company policies. Competitive hourly pay with benefits and growth opportunities.