Member Experience & Service Specialist

Sam's East, Inc.; Timonium (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off (PTO)

Education programs (Live Better U)

Employee discounts

Military Leave Pay

Job summary

Sam's Club in Timonium, MD is hiring for a Front End/Member Services role. You will assist members at checkout, verify memberships, process payments, and guide customers on self-service tools. The job involves stocking, organizing merchandise, and maintaining a safe shopping environment.

Responsibilities include resolving member issues, promoting store services, and supporting training initiatives. The role emphasizes teamwork, integrity, and adherence to safety and company policies.

Qualifications

• Provides member service and resolves member issues.
• Assists with payments, returns, refunds, and exchanges according to policies.
• Guides members on self-service technology and purchases.
• Maintains safe checkout and entrance/exit areas and reports unsafe situations.

Responsibilities

• Promotes Sam's Club products and services to members.
• Verifies memberships, assists with locating merchandise, and helps with purchasing decisions.
• Zones areas, arranges merchandise, and maintains a safe shopping environment.
• Executes emergency procedures and ensures compliance with safety practices.
• Supports training of associates on process, tools, and program rollouts.

Skills

Customer service

Cash handling

Point of sale

Merchandise stocking

Job description

Sam's Club in Timonium, MD is hiring for a Front End/Member Services role. You will assist members at checkout, verify memberships, process payments, and guide customers on self-service tools. The job involves stocking, organizing merchandise, and maintaining a safe shopping environment.

Responsibilities include resolving member issues, promoting store services, and supporting training initiatives. The role emphasizes teamwork, integrity, and adherence to safety and company policies.