Member Experience Specialist

Sam's Club; Frederick (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Employee discounts

Job summary

Sam's Club in Frederick, MD is seeking a front-end associate to assist members, process purchases, and maintain a welcoming checkout area. You will address member questions, resolve issues, and promote products and services while supporting self-checkout and other store technologies.

This role emphasizes teamwork, safety, and adherence to company policies, with opportunities to learn and grow through training and on-the-job programs.

Qualifications

• Retail or customer service experience preferred.
• Ability to assist members with purchases and provide guidance.
• Strong communication and problem-solving skills.
• Willingness to learn self-checkout technologies.

Responsibilities

• Greet members and assist with purchases at the front end.
• Resolve member issues and process returns, refunds, and exchanges according to policy.
• Promote Sam's Club products and services.
• Maintain check-out area and ensure a safe shopping environment.
• Support training for new associates on processes and technology.

Skills

Customer service

Cash handling

Retail sales

Teamwork

Tools

POS system

Job description

Sam's Club in Frederick, MD is seeking a front-end associate to assist members, process purchases, and maintain a welcoming checkout area. You will address member questions, resolve issues, and promote products and services while supporting self-checkout and other store technologies.

This role emphasizes teamwork, safety, and adherence to company policies, with opportunities to learn and grow through training and on-the-job programs.