Member Experience Specialist

Sam's Club; Frederick (MD); Presencial; USD 25.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) plan

Stock purchase plan

Paid time off

Employee discounts

Descripción de la vacante

Sam's Club in Frederick, MD is seeking a front-end associate to assist members, process purchases, and maintain a welcoming checkout area. You will address member questions, resolve issues, and promote products and services while supporting self-checkout and other store technologies.

This role emphasizes teamwork, safety, and adherence to company policies, with opportunities to learn and grow through training and on-the-job programs.

Formación

• Retail or customer service experience preferred.
• Ability to assist members with purchases and provide guidance.
• Strong communication and problem-solving skills.
• Willingness to learn self-checkout technologies.

Responsabilidades

• Greet members and assist with purchases at the front end.
• Resolve member issues and process returns, refunds, and exchanges according to policy.
• Promote Sam's Club products and services.
• Maintain check-out area and ensure a safe shopping environment.
• Support training for new associates on processes and technology.

Conocimientos

Customer service

Cash handling

Retail sales

Teamwork

Herramientas

POS system

Descripción del empleo

Sam's Club in Frederick, MD is seeking a front-end associate to assist members, process purchases, and maintain a welcoming checkout area. You will address member questions, resolve issues, and promote products and services while supporting self-checkout and other store technologies.

This role emphasizes teamwork, safety, and adherence to company policies, with opportunities to learn and grow through training and on-the-job programs.