Member Services & Experience Specialist

Sam's East, Inc.; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k) and discounts

Paid time off

Job summary

Sam's Club in Baltimore, MD is seeking a Front End Associate to deliver exceptional member service, process purchases, and promote our products and services. You will maintain the checkout area, assist members with self-service technology, and handle payments, returns, and exchanges according to policy.

The role emphasizes safety, organization, and providing guidance to members to make informed purchasing decisions while ensuring a secure shopping environment.

Qualifications

• Retail experience including operating front end equipment and working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

Skills

Retail experience

Job description

Sam's Club in Baltimore, MD is seeking a Front End Associate to deliver exceptional member service, process purchases, and promote our products and services. You will maintain the checkout area, assist members with self-service technology, and handle payments, returns, and exchanges according to policy.

The role emphasizes safety, organization, and providing guidance to members to make informed purchasing decisions while ensuring a secure shopping environment.