Member Services Specialist - Frontline & Training

Sam's Club; Newport News (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off & leave

Job summary

Sam's Club in Newport News, VA is seeking a front-end associate to assist members, operate the checkout area, and promote products and services. You will guide customers on self-service tech and handle payments, returns, and exchanges in accordance with store policies.

Responsibilities include maintaining a safe shopping environment, aiding with merchandise selection, and supporting training for frontline associates. The role emphasizes customer service and adherence to company standards.

Qualifications

• Retail experience required.
• Experience with front end equipment such as cash registers.
• Experience with mobile retail apps.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies.

Skills

Retail experience

Front end equipment

Mobile retail apps

Tools

Cash register

Mobile apps

Job description

Sam's Club in Newport News, VA is seeking a front-end associate to assist members, operate the checkout area, and promote products and services. You will guide customers on self-service tech and handle payments, returns, and exchanges in accordance with store policies.

Responsibilities include maintaining a safe shopping environment, aiding with merchandise selection, and supporting training for frontline associates. The role emphasizes customer service and adherence to company standards.