Member Services Representative - West YMCA

Priority Dispatch Corp.; Davenport (IA); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Free individual YMCA membership

Program discounts

Child care discount 25%

Summer camp discounts

Free Employee Assistance Program (EAP)

Job summary

YMCA of the Iowa Mississippi Valley seeks a friendly Member Services Representative to warmly welcome members and guests, answer questions, provide tours, and help them choose the right membership and program options.

You will use our operations software for check-ins, registrations, and payments, stay knowledgeable about all programs, address concerns promptly, and uphold the YMCA values of caring, honesty, respect and responsibility.

Qualifications

• Exemplary customer service skills.
• Strong active listening and communication abilities.
• Ability to build relationships with members and guests.

Responsibilities

• Welcome members and guests with a warm smile and use names.
• Ask questions, listen actively, and provide facility tours to find suitable memberships and programs.
• Maintain knowledge of YMCA programs and services to assist members effectively.

Skills

Customer service

Active listening

Relationship building

Guest interaction

Job description

Cris B., Member Services Representative says \"My favorite part about working at the Y is meeting all the different people who come in - seeing new faces and building relationships everyday is rewarding.\"PAY RATE: $12.50/hrThe Member Services Representative is responsible for providing exemplary customer service to all members, callers, volunteers and visitors to the YMCA of the Iowa Mississippi Valley.Welcoming members and guests with a warm smile, using their names, and expressing gratitude for their patronage.Asking questions, using active listening and providing facility tours to help prospective members find the perfect membership and program options.Building relationships with members, fostering connections within our YMCA community.Utilizing our operations software for member check-ins, program and membership registration, and payment processing.Staying knowledgeable about all YMCA and Family Wellness programs and services to assist members effectively.Handling membership and safety concerns, addressing any issues promptly and appropriately.Perks of working at the Y!Free individual YMCA membership! Discounts on programsChild Care discount 25% (must work min 20 hrs/week to qualify); Summer Camp discountsFree Employee Assistance Program (EAP) ProgramY Retirement Fund: Y pays 12% after employee meets eligibility requirementsEligible to participate in 403B savings account through Y Retirement FundTuition AssistanceCompetitive WagesFlexible SchedulesCareer DevelopmentWe are looking for someone who displays the YMCA values of caring, honesty, respect and responsibility and adheres to our mission. Must be able to obtain CPR/AED/FA certification (classes provided through the YMCA). Must be 18 yrs or older and able to stand and/or sit for at least 4 hours at a time every day. Must be able to lift up to 30 pounds occasionally. Possess the ability to walk and climb stairs and be capable of navigating through the facility and be able to talk, hear and see regularly.The YMCA of the Iowa Mississippi Valley is a 4-star rated Charity Navigator employer for over 16 years. \"Only 2% of the charities we evaluate have received at least 11 consecutive 4-star evaluations, indicating that YMCA of the Iowa Mississippi Valley outperforms most other charities in America.\" - Charity Navigator. We have also been voted \"Best in the QC\" by Locals Love Us several years in a row.