Member Experience Specialist

YMCA of Greater Kansas City; Kansas City, Northern (MO, KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

YMCA of Greater Kansas City welcomes a friendly front desk representative to greet members and guests, verify memberships, answer questions, and direct on-site traffic with courteous service. The role emphasizes outstanding customer service, accurate information sharing, and basic math for handling fees, with strong computer skills for daily operations and minimal supervision.

Join a community-focused team that supports programs, events and volunteer opportunities while maintaining a welcoming

Qualifications

• Must be at least 16 years of age.
• Must have reliable transportation.
• Ability to provide outstanding customer service.
• Must have good communication skills including phone skills
• Works effectively with people of different backgrounds, abilities, opinions and perceptions.
• Able to exercise high levels of discretion and confidentiality.
• Detail oriented with good organizational skills, and be multi-task proficient.
• Ability to make independent and sound decisions in a fast paced environment.
• Basic math skills in handling fees
• Strong computer skills with the ability to adapt to new software.
• Experience and ability to work productively with minimal supervision.

Responsibilities

• Greet members, participants, staff and general public in a friendly and courteous manner.
• Verify all members and participants using the facility.
• Answer phone lines according to YMCA phone procedures.
• Able to direct calls and people on site to appropriate staff.
• Respond to needs and questions with accurate information.
• Handle complaints in a friendly and courteous manner.
• Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.
• Able to operate the program and membership sales system as directed.
• Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal.
• Give tours and educate members and prospective members on services, programs, events and volunteer opportunities.
• Keep welcome center and lobby clean and well organized.

Skills

Customer service

Communication

Phone skills

Multitasking

Cash handling

Discretion

Computer skills

Job description

YMCA of Greater Kansas City welcomes a friendly front desk representative to greet members and guests, verify memberships, answer questions, and direct on-site traffic with courteous service. The role emphasizes outstanding customer service, accurate information sharing, and basic math for handling fees, with strong computer skills for daily operations and minimal supervision.

Join a community-focused team that supports programs, events and volunteer opportunities while maintaining a welcoming