Evening Member Experience Associate

YMC; Brunswick (ME); On-site; USD 18,000 - 23,000; Part time

Job summary

Bath Area Family YMCA is seeking a Front Desk Representative to support member services and create a welcoming, cause-driven environment. You will greet members, answer questions about memberships and programs, and assist with registrations and renewals.

The role emphasizes delivering outstanding customer service, promoting YMCA programs, and maintaining accurate member data while upholding the Y’s values of caring, honesty, respect, and responsibility.

Qualifications

• Prior customer service and building supervision experience.
• Strong interpersonal skills across all age groups.
• Ability to promote and sell YMCA programs and memberships.
• First Aid, CPR and AED certifications are required.

Responsibilities

• Provide excellent customer service in person and on the phone.
• Greet members and guests, recognizing them by name when possible.
• Answer questions and provide information about memberships and programs.
• Assist with activating, terminating, and registering memberships and programs.
• Maintain accurate member information in the database.
• Promote YMCA programs to generate new members and reduce cancellations.
• Remain punctual, reliable, and follow YMCA policies and procedures.

Skills

Customer service

Building supervision

Interpersonal skills

Promotion & selling programs

Effective communication

Job description

Bath Area Family YMCA is seeking a Front Desk Representative to support member services and create a welcoming, cause-driven environment. You will greet members, answer questions about memberships and programs, and assist with registrations and renewals.

The role emphasizes delivering outstanding customer service, promoting YMCA programs, and maintaining accurate member data while upholding the Y’s values of caring, honesty, respect, and responsibility.