Member Experience Specialist – Front Desk & Member Services

YMCA; Punta Gorda, Northern (FL, KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

YMCA in Florida is seeking a friendly Front Desk/Member Services Associate. You will greet members and guests, answer questions, provide information on programs, and perform clerical duties to keep the front desk running smoothly.

Responsibilities include processing memberships and registrations, handling money and deposits, answering phones promptly, and assisting with access control. A professional appearance, confidentiality, and adherence to safety and cleaning protocols are required, with

Qualifications

• Excellent verbal and communication skills.
• Must meet Florida background screening requirements and association policies.
• One to two years customer service experience.
• Professional appearance and behavior.
• Able to prioritize and meet deadlines.
• Maintain confidentiality.
• Positive attitude and high energy.
• Adhere to drug/alcohol/smoke-free workplace policy.
• Employment contingent upon Level 2 background screening via Florida Care Provider Background Screening Clearinghouse.

Responsibilities

• Greet and serve members and guests.
• Provide membership and program information to walk-in and phone customers.
• Answer telephones in a prompt courteous manner.
• Receipt money transactions and program sign-ups; enter deposits and reports.
• Serve as Check-Point for facility access and visitor logging.
• Open and close facility for assigned shifts.
• Handle and resolve member complaints; liaison between members and program supervisors.
• Keep the Member Lounge area tidy and coffee available.
• Uphold all staff safety and cleaning protocols.

Skills

Verbal communication

Customer service

Professional appearance

Confidentiality

Problem solving

Multitasking

Cash handling

Teamwork

Job description

YMCA in Florida is seeking a friendly Front Desk/Member Services Associate. You will greet members and guests, answer questions, provide information on programs, and perform clerical duties to keep the front desk running smoothly.

Responsibilities include processing memberships and registrations, handling money and deposits, answering phones promptly, and assisting with access control. A professional appearance, confidentiality, and adherence to safety and cleaning protocols are required, with