Member Services Specialist — Front Desk & Guest Experience

Crunch Fitness; Lancaster (CA); On-site; USD 33,000 - 50,000; Part time

Job summary

Fitness Ventures LLC is seeking a part-time Member Services Representative in Lancaster. The MSR will greet members and guests, check them in, and assist with club software messages at check-in.

The role includes answering phones, communicating events, and maintaining a welcoming atmosphere at our CRUNCH Fitness facilities. Applicants should have a high school diploma or GED, be at least 18 years old, and eligible to work in the United States.

Qualifications

• CPR certification is required or maintained.
• Experience working with children is required.
• Certifications as local/state laws require.

Responsibilities

• Greet all members and guests with a smile and exit politely.
• Check in members and guests per company procedures.
• Handle club software messages at check-in.
• Answer phones courteously and professionally.
• Communicate events to members and guests.
• Maintain a welcoming atmosphere for members.
• Forward member requests to a manager as needed.
• Sell retail products.
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Assist in projects as directed by management.
• Follow Team Member Handbook policies.

Skills

CPR Certification

Experience with children

Local/state certifications

Education

High School Diploma or GED

Job description

Fitness Ventures LLC is seeking a part-time Member Services Representative in Lancaster. The MSR will greet members and guests, check them in, and assist with club software messages at check-in.

The role includes answering phones, communicating events, and maintaining a welcoming atmosphere at our CRUNCH Fitness facilities. Applicants should have a high school diploma or GED, be at least 18 years old, and eligible to work in the United States.