Membership Experience & Sales Specialist

Crunch Fitness; Mechanicsburg (Cumberland County); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Company parties

Job summary

Crunch Fitness is seeking a front desk team member to support membership sales and member services at our Mechanicsburg club. You will greet guests, process check-ins, assist with club software, and communicate events to members with a courteous, proactive approach.

The role requires strong customer service, English fluency, basic computer skills, and professionalism in all interactions. Prior gym or retail experience is a plus, with opportunities to grow within the club.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills.

Responsibilities

• Membership Sales.
• Greet all members & guests with a smile and exit politeness.
• Check in all members and guests per procedures.
• Facilitate messages on club software at check-in.
• Answer phones in courteous, professional manner.
• Communicate special events to members and guests.
• Maintain a welcoming atmosphere for members.
• Facilitate member requests or escalate to manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services such as tanning.
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Assist in projects as directed by club management.
• Follow policies in Employee Handbook.
• Opening and closing duties.

Skills

Customer service

English fluency

Reading & writing

Computer skills

Job description

Crunch Fitness is seeking a front desk team member to support membership sales and member services at our Mechanicsburg club. You will greet guests, process check-ins, assist with club software, and communicate events to members with a courteous, proactive approach.

The role requires strong customer service, English fluency, basic computer skills, and professionalism in all interactions. Prior gym or retail experience is a plus, with opportunities to grow within the club.