Member Services Specialist – Front Desk & Growth

Planet Fitness - OH Christie Group; Zanesville (OH); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Job summary

A fitness franchise location is seeking a Member Services Representative to enhance member experiences and provide exceptional customer service. Responsibilities include greeting members, answering queries, checking members in, and maintaining club cleanliness. Candidates should have a customer service background, basic computer skills, and a passion for fitness. Must be at least 18 years old and possess a high school diploma or GED. This role offers opportunities for advancement and requires a positive, upbeat attitude.

Qualifications

• Background in customer service is preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities and assist callers.
• Check members into the system and facilitate new member sign-ups.
• Take prospective members on tours and address their inquiries.
• Maintain neatness and cleanliness of the club.
• Respond to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Empathy and problem-solving

Diplomatic interactions

Education

High School diploma/GED equivalent

Job description

A fitness franchise location is seeking a Member Services Representative to enhance member experiences and provide exceptional customer service. Responsibilities include greeting members, answering queries, checking members in, and maintaining club cleanliness. Candidates should have a customer service background, basic computer skills, and a passion for fitness. Must be at least 18 years old and possess a high school diploma or GED. This role offers opportunities for advancement and requires a positive, upbeat attitude.