Member Services Specialist — Fast-Track Career & Bonuses

AAATX AAA Texas LLC; Katy (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(K) with company match

Pension

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises seeks a career-minded, service-driven Member Specialist to join our AAA Texas branch network. You will receive training on AAA products, interface with members by phone and in person, and support insurance, billing, and membership services with cross-selling opportunities.

The ideal candidate has prior customer service or sales experience, strong communication skills, and the ability to work overtime.

Qualifications

• Prior experience in insurance, retail sales, banking, or similar customer service/sales environment.
• Advanced customer service skills and ability to meet deadlines.
• Ability to work overtime and travel locally when necessary.
• Proven ability to exceed sales/service goals and communicate effectively.
• Proficiency with Microsoft Office basics.

Responsibilities

• Provide service to AAA members in branch and by phone for insurance and membership needs.
• Engage in training on AAA products and services to meet cross-selling goals.
• Develop insurance leads for agents and life specialists.
• Support agents and team members with routine and advanced duties.
• Adhere to branch hours: Mon–Fri 8:30am–5:00pm; weekends/most holidays closed.

Skills

Customer service

Sales

Communication

MS Office

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Auto Club Enterprises seeks a career-minded, service-driven Member Specialist to join our AAA Texas branch network. You will receive training on AAA products, interface with members by phone and in person, and support insurance, billing, and membership services with cross-selling opportunities.

The ideal candidate has prior customer service or sales experience, strong communication skills, and the ability to work overtime.