Member Services Specialist – DMV & Travel

AAA Auto Club Enterprises; Independence Township (OH); Sur place; USD 32 000 - 45 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) with company match

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Résumé du poste

AAA Auto Club Enterprises in the United States seeks team members to greet members, determine service needs, and direct them to appropriate areas. In DMV locations, staff process transactions and resolve routine issues while delivering high-quality member service as defined by Club standards.

Responsibilities include handling registrations, TripTiks, reservations, memberships, payments, notary services, travel money, and merchandise.

Qualifications

• High School GED required.
• 1-3 years Branch Specialist 1 and/or 2 or related experience required.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform basic accounting duties.
• Ability to work quickly and handle multiple tasks or assignments daily.
• Prior experience using State DMV licensing system.
• As required, obtains and maintains valid notary license.
• Notary Public - National Notary Association within 1 Year Preferred

Responsabilités

• Provide DMV registration services and transactions to members; maintain knowledge of DMV regulations and procedures.
• Prepare TripTiks; provide maps, tour books and travel-related materials.
• Assist members with hotel and car reservations.
• Promote and sell AAA memberships.
• Process membership payments and upgrades; offer automatic renewal.
• Process insurance payments and renewals.
• Issue passport photos and IDP’s.
• Process Travel Money and related product transactions; sell merchandise and attraction tickets.
• Balance and reconcile cash drawer; prepare daily deposits.
• Perform notary services per National Notary Association and Club procedures.
• Identify cross-sell opportunities based on members’ product needs and services.

Connaissances

Customer service

Multitasking

Data entry

Cash handling

Notary knowledge

State DMV licensing knowledge

Formation

High School GED

Notary License (within 1 year)

Outils

DMV licensing system

Description du poste

AAA Auto Club Enterprises in the United States seeks team members to greet members, determine service needs, and direct them to appropriate areas. In DMV locations, staff process transactions and resolve routine issues while delivering high-quality member service as defined by Club standards.

Responsibilities include handling registrations, TripTiks, reservations, memberships, payments, notary services, travel money, and merchandise.