Membership & Travel Concierge

AAA Auto Club Enterprises; Wheeling (WV); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage for medical, dental, &

401(k) matching

Tuition assistance

Floating holidays and PTO

Paid parental leave

Wellness programs

Employee discounts

Descrizione del lavoro

AAA Auto Club Enterprises seeks a service-oriented associate to greet members, determine service needs, and direct them to the right area. In states with DMV license services, the role involves transactions and resolving routine issues while upholding the club's quality standards.

Responsibilities include providing travel-related materials, assisting with hotel and car reservations, processing memberships and insurance payments, issuing passport photos, and handling Travel Money transactions.

Competenze

• High School GED or equivalent required.
• Basic computer literacy and data input skills.
• Ability to operate basic office equipment and perform simple accounting tasks.
• Capable of handling multiple tasks daily and working quickly.
• Notary license preferred within 1 year per club procedures.

Mansioni

• Greet members and determine service needs, directing to the appropriate area.
• Provide DMV registration services where available and maintain knowledge of regulations.
• Prepare TripTiks, maps, travel materials, and assist with hotel/car reservations.
• Promote and sell AAA memberships and process payments including renewals.
• Handle insurance payments and provide automatic renewal options.
• Issue passport photos and IDPs and process Travel Money transactions.
• Balance cash drawer and prepare daily deposits; perform notary duties as required.
• Identify cross-sell opportunities based on member needs.

Conoscenze

Customer service

Multitasking

Data entry

Office equipment

Formazione

GED / High School diploma

Notary license (within 1 year preferred)

Descrizione del lavoro

AAA Auto Club Enterprises seeks a service-oriented associate to greet members, determine service needs, and direct them to the right area. In states with DMV license services, the role involves transactions and resolving routine issues while upholding the club's quality standards.

Responsibilities include providing travel-related materials, assisting with hotel and car reservations, processing memberships and insurance payments, issuing passport photos, and handling Travel Money transactions.