Member Services Specialist – DMV & Travel Concierge

AAA Auto Club Enterprises; Elizabethtown (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401(K) saving plans with company match

Tuition assistance

Floating holidays and PTO for programs

Paid parental leave

Wellness programs

Employee discounts (membership, travel

Job summary

AAA Auto Club Enterprises in Kentucky seeks a Branch Specialist to greet members and assess service needs, processing DMV transactions where offered. You will assist with travel planning, maps, and reservations while promoting memberships.

The role requires accuracy, cash handling, and the ability to multi-task in a fast-paced environment. You will handle payments, renewals, notary duties as needed, and look for cross-sell opportunities to enhance member value.

Qualifications

• High School GED or equivalent.
• 1-3 years Branch Specialist experience or related roles.
• Basic computer literacy and data input skills.
• Ability to handle multiple tasks and work quickly.
• Prior experience with State DMV licensing system.
• As required, obtain/maintain a valid notary license.
• Notary Public – NNA preferred within 1 year.

Responsibilities

• Greet members by phone and in person; determine service needs.
• Provide DMV registration services where offered; process transactions per regulations.
• Prepare TripTiks and provide maps, tour books, and travel materials.
• Assist members with hotel and car reservations; promote memberships.
• Process membership or insurance payments; encourage renewals/upgrades.
• Issue passport photos and IDP’s; handle Travel Money transactions.
• Balance cash drawer; prepare daily deposits.
• Perform notary services per NNA and Club procedures.
• Identify cross-sell opportunities based on member needs.

Skills

Customer service

Notary services

Data entry accuracy

Education

High School Diploma or GED

Tools

State DMV licensing system

Notary license (pending/preferred)

Job description

AAA Auto Club Enterprises in Kentucky seeks a Branch Specialist to greet members and assess service needs, processing DMV transactions where offered. You will assist with travel planning, maps, and reservations while promoting memberships.

The role requires accuracy, cash handling, and the ability to multi-task in a fast-paced environment. You will handle payments, renewals, notary duties as needed, and look for cross-sell opportunities to enhance member value.