Member Services Specialist - Credit Union Support

Xtend, Inc; Grand Rapids (MI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Full medical, dental, and vision coverage

Paid Time Off (PTO)

Generous 401k matching program

Job summary

A credit union service organization is seeking a Member Services Representative (MSR) to provide exceptional customer service. In this role, you will support credit union members via inbound and outbound communication. Ideal candidates should have solid communication skills and some experience in office or call center environments. The position offers comprehensive benefits, including medical coverage, PTO, and a generous 401k matching program.

Qualifications

• 1–2 years of office or call center experience preferred.
• Professional and courteous phone interactions.
• Self-motivated and capable of multitasking.
• Skilled in building strong working relationships.

Responsibilities

• Answer and triage inbound calls from credit union members.
• Verify caller identities and navigate credit union tools.
• Educate members on account details and concerns.
• Handle inbound calls and provide timely callbacks.

Skills

Customer service

Microsoft Office

Communication

Attention to detail

Organizational skills

Education

High school diploma

Job description

A credit union service organization is seeking a Member Services Representative (MSR) to provide exceptional customer service. In this role, you will support credit union members via inbound and outbound communication. Ideal candidates should have solid communication skills and some experience in office or call center environments. The position offers comprehensive benefits, including medical coverage, PTO, and a generous 401k matching program.